On October 19, Tejas express has commenced its Delhi-Lucknow, but it was nearly three hours late. Therefore, Indian Railway Catering and Tourism Corporation (IRCTC) is paying Rs1.62 lakh to passengers as compensation. The newly started Lucknow-Delhi Tejas Express is now shocking everyone as its huge amount for delays in arrival and departure is unbelievable.
The railway subsidiary is keeping up its promise and now IRCTC is paying ₹1.62 lakh as compensation of running train late. Instead of 6.10 am, the Lucknow-Delhi Tejas Express started from Lucknow at around 9.55 am. And, it departed from New Delhi at 5.30 pm instead of 3.35 pm. The New Delhi Lucknow-Tejas Express reached Lucknow at 11.30 pm instead of 10.05 pm.
Running six days a week, except Tuesdays, IRCTC had announced, that if the Lucknow-Delhi Tejas Express delays for over an hour, passengers will get a compensation of Rs100. For delay of two hours and more, passengers will receive Rs250. On October 20, the Lucknow-Delhi Tejas reached 24 minutes late. For compensation, passengers can either fill up a claim form with the insurance company, which is available online or make a claim on its toll-free number. The insurance company would transfer the compensation amount directly into the passengers’ bank accounts, said IRCTC.
For the first time, IRCTC is offering free insurance of Rs25 lakh to passengers travelling in the Lucknow-Delhi Tejas Express. The insurance cover includes 1 lakh insurance against theft or robbery during the travel. Well, we contemplate that Indian might soon become like Japan, where trains never go delay and it is indeed a good initiative by IRCTC.